Terms and Conditions
Introduction
These terms and conditions represent an agreement (“Agreement”) between you, the Parent/Guardian (“the Parent”) of your Child/Ward (“the Child” or “the Student”) and The Alternative Story Learning Centre Pte. Ltd. (“the Company” or “T.A.S.”) with regard to your Child’s enrolment and attendance at T.A.S.
“Services” is defined as all services provided to the Parent and/or the Child, including but not limited to class-based learning, consultations and feedback sessions, provision of learning materials (“the Materials”) both in soft and hard copy, the use of T.A.S.’ various online/electronic platforms (“the Platforms”) including the use of the information, software, web pages, products and/or other related services contained in or available through the Platforms.
“Customer” or “Customers” is defined as a third party (e.g. parents and/or students) receiving the Company’s Services that is neither employed by the Company nor engaged as a consultant/vendor providing services to the Company.
“User” or “Users” is defined as a third party accessing T.A.S. Platforms that are neither employed by T.A.S. (“the Platform Operator”) nor engaged as a consultant or otherwise accessing the Platform in connection with providing services to T.A.S.
Please read these terms and conditions carefully before engaging our Services and/or using our Platforms because they affect your legal rights. Your first use of our Services and/or Platforms signifies your agreement to accept the validity of and comply with this Agreement. If you do not agree to be bound by these terms and conditions, please stop using our Services and/or Platforms immediately.
Company Details
T.A.S. is a company incorporated in Singapore. T.A.S. operates various Platforms in conjunction with the Services being provided to its Customers. You can contact T.A.S. Customer Service at virtually@thealternativestory.com or T.A.S. IT at it@thealternativestory.com.
Registration and Renewal
The registration of the Student in any class will only be confirmed upon:
a. Payment of a one-time Registration Fee;
b. Payment of a one-time per-programme Deposit;
c. Advance payment of termly Lesson Fees and Materials Fees (if applicable) for all registered class(es) by the last day of the payment period indicated by T.A.S.;
d. In the event that the relevant fees are not fully paid by the last day of the payment period, T.A.S. reserves the right to release the slot to another customer and/or disallow the Student from attending any lesson(s) until due payment is made.
The enrolment of the Student in any class will only be renewed upon:
a. Advance payment of termly Lesson Fees and Materials Fees (if applicable) for all registered class(es) by the last day of each payment period indicated by T.A.S.;
b. In the event that the relevant fees are not fully paid by the last day of each payment period, T.A.S. reserves the right to release the slot to another customer and/or disallow the Student from attending any lesson(s) in the registered class(es) from the first lesson in the upcoming new term.
Reservation is not allowed without payment.
Generally speaking, Students will be admitted to classes according to their corresponding school level (or equivalent). However, in special circumstances, T.A.S. reserves the right to admit students to a different level (higher or lower) depending on the Child’s abilities.
Intellectual Property
All content on T.A.S. Materials and Platforms, including but not limited to any graphics, text, audio, images, video, data compilations, software, page layout, underlying code, user-generated content and any information (“Content”), is the property of the Company. Such Content is protected by copyright and all other applicable intellectual property rights.
No such Content may be reproduced, stored in a retrieval system or transmitted in any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of T.A.S. i.e. the copyright owner.
By the use of T.A.S. Materials and Platforms, the User agrees that nothing in the Materials or Platforms shall be construed as granting any license or right to use any trademark or logo displayed on the Materials or Platforms without the owner’s prior written permission.
By enrolling at T.A.S., Customers give T.A.S. Permission to Use any compositions written or work produced by Students (the “Work”) attributable with the Students’ enrolment at T.A.S., such as those done in or for T.A.S. classes and/or with the guidance of T.A.S. and/or its employees. T.A.S. may use the Work, in part or in full, for the purposes of teaching, distribution, publication, advertising and other exploitation in all current and future media worldwide.
Customers represent that nothing in the Work infringes any intellectual property and understand that no payment will be provided for such Use. Customers waive any right to bring any action in law or equity against the Company for such Use of the Work.
Attendance and Absence from Class
Students are strongly encouraged to be punctual for lessons. In the event that your Child is visibly ill, our staff and/or teachers have the discretion to contact you and request for your Child to be sent home. This is done for the well-being of the Child as well as the rest of the children at the centre.
Students who must miss a lesson for a particular reason are encouraged to join a make-up lesson so that his / her progress will be uninterrupted. Each student will be allowed to schedule and attend up to three (3) make-up lessons per term.
Class Transfers
Class transfers within or between terms may be allowed subject to slot availability in the Child’s preferred class. Should there be a difference in the lesson count between classes, additional fees/proration may apply. Each student will be allowed to transfer a maximum of one (1) time per term.
Payments and Refunds
All Registration Fees, Lesson Fees and Material Fees paid will be non-refundable, regardless of when the parent withdraws his/her child from T.A.S. classes.
All Lesson Fees paid are non-transferrable to another student regardless of reason.
A Late Payment Fee may be applied if lesson fees are not paid within the indicated payment period.
Proration may be permitted only when the Child is ill and taking a make-up lesson is not an option (e.g. when the child is ill for the entire week, or for more than a week). Only a maximum of one (1) proration is allowed per term.
In the event that a class/lesson must be cancelled for any reason, the lesson may be prorated for the next term or refunded, or replaced with an equivalent lesson/resource.
Withdrawal
Customers who decide to withdraw will only be able to retrieve the Deposit if they fulfil at least one (1) complete term of lessons and serve a withdrawal notice of at least four (4) lessons in advance before the last lesson of an academic term. If notice is given for less than four (4) lessons in advance, the Deposit will be forfeited.
For Customers who have opted for GIRO deduction, they must serve a withdrawal notice at least 6 lessons to ensure that the deduction for the next term will not be processed. Additional banking charges and/or late fees may apply to Customers who do not do so in a timely manner.
If the Student has any outstanding Library loans/fines, the Deposit will be forfeited or adjusted.
In the case of withdrawal in the middle of the term, the Lesson Fees or Materials Fees will not be refunded.
Platform Users
Users must be above 18 years of age to have a User Account on T.A.S. Platforms. By using the Platform(s), Users agree and warrant that they are at least 18 years of age and/or they are legally able to enter into a contract. If Users are below 18 years of age and would like to use a T.A.S. Platform, they must have the consent of the Parent, who agrees to these terms and conditions on their behalf.
The Student’s attendance at T.A.S. classes and the Student’s use of T.A.S. Platforms implies consent of the Parent.
T.A.S. reserves the right to grant access to Users on the basis of the Student’s ongoing enrolment at T.A.S. Users are responsible to keep the access credentials secure. Users are not allowed to share access credentials and/or grant access to any other party without the Company’s consent.
Users accept responsibility for all activity associated with the User’s Account. Where any suspicious activity is detected under any Account, the Company/Platform Operator, without notice and in its sole discretion, reserves the right to suspend and/or revoke access to the Platform(s), and to block or prevent further access to and use of the Platform(s).
Platform Licence and Access
Users are granted a limited, non-transferable licence to access T.A.S. Platforms. Users may use the Platform(s) for personal, educational and non-commercial purposes only.
Users are not allowed to engage in resale, redistribution or reproduction of the Platform Operator’s Materials and/or Content.
No Unlawful or Prohibited Use of the Platform
Students attending online lessons will need a working camera/webcam and microphone on their devices. Teachers need to see and hear students clearly to ensure that they are following the class.
Users may only use T.A.S. Platforms if it does not conflict with or violate the laws of your jurisdiction. Users warrant to the Company/Platform Operator that they will not use the Platform(s) for any purpose that is unlawful or prohibited by these terms and conditions. Users must not use the Platform(s) in any manner which could damage, disable, overburden, or impair the Platform(s) or interfere with any other party's use and enjoyment of the Platform(s). Users must not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Platform.
Users agree that they may not use the Platform(s) in any way that is harmful, illegal, unlawful, harassing, abusive, threatening or otherwise objectionable or in breach of any applicable law, regulation or governmental order.
Disclaimer of Liability
The Company/Platform Operator is not responsible for any loss, injury, claim, liability, or damage ("Loss") related to your use of the Platform(s) including if this Loss (i) arises from errors or omissions in the content of this Platform, or (ii) is as a result of this Platform being down or (iii) arises from any other use of this Platform.
Links to and Use of Third-Party Platforms
T.A.S Platforms and some of the Materials on the Platform(s) may contain links and/or references to other resources and businesses on the Internet (“Third-Party Platforms”). T.A.S. may also recommend the use of certain websites and/or mobile apps that would help enhance the User’s experience.
The Platform Operator provides these citations and aids to help you identify and locate other Internet resources that may be of interest. The citations do not mean that the Platform Operator sponsors, are affiliated to or associated with, or legally authorised to use, any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol in the links. The Platform Operator is not responsible for the contents of any Third Party Platform including, without limitation, any link contained in a Third Party Platform, or any changes or updates to a Third Party Platform.
The Platform Operator is not responsible for any loss, injury, claim, liability, or damage ("Loss") related to your use of any platform linked to the Third Party Platforms including if this Loss (i) arises from errors or omissions in the content of any Third Party Platform, or (ii) is as a result of any Third Party Platform being down or (iii) arises from any other use of any Third Party Platform.
Your use of any Third Party Platform is at your own risk. You should contact the site administrator for the applicable Third Party Platform if you have any concerns regarding such links or the content in any of these Third Party Platforms.
Your use of any Third-Party Platforms also indicates your agreement to their terms and conditions. You can review the terms and conditions of the following Third-Party Platforms and other platforms that may be added from time to time:
Privacy Policy
T.A.S. will need to collect and use your child’s and your personal data and information upon registration. Your personal information will be used and/or processed by The Alternative Story for these purposes:
(a) Facilitation of the Services that the Parent and the Child has engaged T.A.S. for
(b) Administration, providing customer care, and facilitation of timely action in the event of an emergency
(c) Communication and correspondence (by mail, e-mail, telephone, messaging, and/or other means that become available in the future)
(d) Other relevant logistical arrangements and deliveries
(e) Accounting, billing and payments
(f) Other relevant operational matters
T.A.S. maintains appropriate security safeguards and practices to protect your Personal Data from unauthorised access, collection, use, disclosure, copying, modification disposal or similar risks, in accordance with the Personal Data Protection Act 2012 and T.A.S.’ Privacy Policy.
Your use of T.A.S. Platform(s) is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this provision.
In order to access the privacy policy, please click here: https://thealternativestory.com/privacy-policy.
T.A.S. Virtual-ly Live Online Lessons classes/s held through T.A.S. Platforms may be recorded for training and evaluation purposes. Your use of the Platform(s) indicates your agreement for your likeness, actions and voice to be available to other users of the Platform(s), limited to relevant parties such as teachers, fellow enrolled students, and other T.A.S. staff on a need-to-know basis.
From time to time, videos and photographs may be taken during T.A.S. classes, which may be used for marketing, advertising and/or publicity purposes. By enrolling your Child at T.A.S., you provide consent to T.A.S. to disclose these videos and/or photographs through distribution, advertising and other exploitation in all current and future media worldwide. You understand that you will not receive any payment for such use and you waive any right to bring any action in law or equity against T.A.S., its successors, assigns, or licensees for such collection, use and disclosure.
Any information disclosed by the User through any means in the course of this Agreement, e.g. when using the Platform or any Third-Party Platforms used in conjunction with T.A.S. Virtual-ly Live Online Lessons, is at the User’s discretion.
The User understands that due to the multiple-user setup of the classes, the information disclosed may be accessible to and/or downloadable by other users e.g. other enrolled students/parents.
Your use of any Third-Party Platforms also indicates your agreement to their privacy policies. You can review the privacy policies of the following Third-Party Platforms and other platforms that may be added from time to time:
Entire Agreement
These terms and conditions constitute the entire agreement between you and the Company with respect to the subject matter of these Terms, and supersede and replace any other prior of contemporaneous arrangements of terms and conditions applicable to the subject matter of these Terms.
The Company’s performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement is in derogation of the Company’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the company’s Services, Content and Platform(s) or information provided to or gathered by us with respect to such use.
Any rights not expressly granted in this Agreement are reserved.
The Company may provide you with notices, including those regarding changes to the terms and conditions, by email, regular mail, postings/announcements on T.A.S. Platform(s), or other reasonable means now known or developed in the future.
A printed version of the Agreement, and of any notice given in electronic form, will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this Agreement and all related documents have been drawn up in English.
Waiver, Severability and Assignment
If any part of this Agreement is determined to be invalid or unenforceable under any applicable law, including, but not limited to, the warranty disclaimers and liability limitations set out above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement will continue in effect.
You must not assign or otherwise transfer the General Terms and Conditions, or any right granted under them, without the Company’s written consent.
Any failure by the Company to enforce or exercise any provision of this Agreement, or any related right, will not be a waiver of that provision or right.
Dispute Resolution
This Agreement shall be governed by and interpreted in accordance with the laws of Singapore and both parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Singapore.
Changing the Agreement
The Company reserves the right to change these terms and conditions at any time with no notice given to you. You understand and agree that your use of the Company’s Services and Platform(s) after the date on which the Agreement has changed will be treated as acceptance of the updated Agreement.